BTC health Ltd (BTC health) respects the rights of individuals to privacy and the confidentiality of information about individuals it deals with.
BTC health is required to comply with the Privacy Act 1988 (Cth) (Privacy Act), and handles the personal information that it collects and holds in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act.
BTC health is committed to the protection of personal information in accordance with these privacy laws in the provision of its services.
What is personal information?
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether that information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Sensitive information is a type of personal information that is afforded a higher level of protection by privacy laws. It includes health, genetic and biometric information as well as information about race or ethnic origin, political opinions, membership of political, professional or trade associations or trade unions, religious beliefs, sexual orientation or practices and criminal record. References in this policy to personal information include sensitive information.
What personal information do we collect and hold?
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect information to provide you with our services or to answer or forward any requests or enquiries.
Personal information which may be collected by BTC health includes, but is not limited to the following:
Collection of Information
In performing the company’s business activities BTC health may collect personal information that relates to employees, contractors, consultants, external providers, patients, doctors, customers, clients and the wider community.
When collecting information, BTC health takes reasonable steps to make an individual aware of the following:
The main consequences of not providing that information is that it might impact upon BTC health’s capacity to deliver a quality service.
Method of Collection of Personal Information
Personal information is collected through an electronic or paper form (via email or mail). Information may also be collected using an electronic form available on the company website. In some instances, information about an individual may be provided via an authorised third party, e.g. the patient’s doctor or nurse.
BTC health will only collect personal information about an individual by lawful, secure and fair means, and not in an unreasonably intrusive way.
Use of Personal Information
The main purposes in collecting personal information about individuals are:
BTC health may use personal information about individuals to market services, including by email. However, individuals always have the opportunity to elect not to receive further marketing information by writing to or by emailing us.
If BTC health collects or uses personal information in ways other than as stated in this policy, BTC health will ensure it is undertaken pursuant to the requirements of the Privacy Act.
What trans-border disclosures do we make?
BTC health and its related entities may exchange personal information.
As a result, BTC health may transfer personal information outside Australia to countries whose privacy laws do not provide the same level of protection as Australia’s. BTC health may need to exchange information to overseas facilities or contractors to process or back-up our information or to provide certain services to us. As a result, we may transfer personal information to overseas facilities or contractors for these purposes.
However, any such transfer of information does not change any of BTC health’s commitments to safeguard privacy and the information remains subject to existing confidentiality obligations.
Disclosure of Personal Information
Personal information collected and held by BTC health will only be accessed and handled by personnel authorised to do so, for the purpose of carrying out their duties. Apart from the exceptions listed below, BTC health will only use or disclose information for the purpose for which it was collected.
BTC health will not use or disclose information about an individual for a secondary or another purpose, other than the main purpose of collection unless both of the following apply:
Employees and contractors are prohibited from disclosing information about or undertaking transactions on behalf of a customer, surgeon or patient, without the individual’s authorisation. This includes disclosure of information to and transactions with partners, relatives, friends or organisations.
Management and Security of Personal Information
We store personal information in both paper and electronic form. The security of personal information is very important to us and we take reasonable steps to protect it from misuse, interference and loss and from unauthorised access, modification or disclosure.
Some of the ways we do this include:
Personal information is retained for the period of time determined by applicable Australian laws after which it is de-identified or disposed of in a secure manner
Privacy on the Website
This policy also applies to any personal information BTC health collects via our websites, and includes information collected via websites of related companies. In addition to personal information provided to BTC health directly (such as where a customer makes a request or completes a registration form), BTC health may also collect personal information from you via its websites.
Links to other sites
We may provide links to websites outside of our websites, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.
How do we keep personal information accurate and up-to-date?
We take all reasonable steps to ensure that the personal information we collect is accurate, complete and up-to-date, and when we use or disclose it, that it is relevant. We will also take reasonable steps to correct the personal information we hold if we are satisfied that it is inaccurate, incomplete and out of date, irrelevant or misleading, or if an individual asks us to correct their personal information for these reasons. A request to correct personal information can be made at any time by contacting us on the details below.
However, the accuracy of that information depends largely on the quality of the information provided to us. We therefore suggest that individuals:
Complaints or Enquiries
Any complaints about BTC health’s handling of personal information or enquiries about this policy are to be directed to the Privacy Officer.
The Privacy Officer
Level 1, 10 Oxley Road, Hawthorn VIC 3122
Email: [email protected]
Phone: 1800 100 282
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site. http://www.privacy.gov.au/